Chef Mindy's Success at Daikon Vegan Sushi & Basil Vegan Thai
How integrated POS marketing automation increased repeat business by 75%
The Challenge
Chef Mindy Lim operated two successful vegan restaurants but struggled with customer retention and personalized engagement. Despite having loyal customers, there was no systematic way to track preferences, automate follow-ups, or create personalized marketing campaigns.
The existing Toast POS system captured valuable customer data, but it wasn't being leveraged for marketing purposes. Chef Mindy needed a way to turn transactional data into meaningful customer relationships.
The Solution
Rep Pro integrated an AI-driven marketing automation system directly with Chef Mindy's Toast POS, creating a seamless flow of customer data into personalized marketing campaigns. The system captured real-time purchase behavior and automatically triggered relevant engagement campaigns.
Toast POS Integration
Direct connection to Toast POS enabled real-time capture of customer orders, preferences, and visit frequency for automated segmentation.
AI-Powered Personalization
Machine learning algorithms analyzed customer behavior to send personalized menu recommendations and special offers based on past orders.
Automated Re-engagement Campaigns
Smart triggers sent timely emails to customers based on their visit patterns, bringing back lapsed customers with relevant incentives.
The Results
Chef Mindy's restaurants saw immediate improvements in customer loyalty and email engagement.
Rep Pro helped us turn our POS data into real customer relationships. We're now reaching customers with personalized messages at exactly the right time, and our repeat visits have skyrocketed.
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